Return Policy

AHHH Good Enterprise Inc., operating as Soul SaberZ, is committed to delivering premium - quality lightsabers and accessories. Should you be unsatisfied with your purchase, we are dedicated to providing prompt and professional assistance to ensure your satisfaction.

Eligibility for Returns

  1. Timeframe: Items can be returned within 30 days of the purchase date.
  2. Condition: To be eligible for a return, the product must:
  • Be unused and in the same condition that you received it.
  • Include all original packaging, accessories, and documentation.
  1. Non-Returnable Items:
  • Customized or personalized lightsabers.
  • Items damaged due to misuse or mishandling.
  • Items that on sale or clearance.


Return Process

  1. Contact Us: Reach out to our customer service team at support@soulsaberz.com with your order details and reason for return.
  2. Approval: Once your return request is approved, you will receive instructions for shipping the product back to us.
  3. Shipping Costs:
  • Customers are responsible for return shipping costs unless the product is defective or an error was made on our part.
  • We recommend using a trackable shipping method to ensure safe delivery.


Refunds

  1. Processing Time: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
  2. Refund Method: Approved refunds will be processed to your original payment method within 7-10 business days.
  3. Restocking Fee: A 10% restocking fee may apply for non-defective returns.


Exchanges

We replace defective or damaged items at no additional cost. If you need to exchange your item, please contact us within 30 days of purchase.

Defective or Damaged Items

If you received a defective or damaged product, please contact us immediately with photos of the issue. We will arrange for a replacement or refund.